Privacy Policy

1. Who we are

Jérôme Parenteau is a sole proprietorship registered in Quebec, Canada. Our office is located at 701, rue St-Pierre, Drummondville, QC J2C 3W6. We provide administrative and communication consulting services to small offices in Quebec. Questions about this policy can be sent to [email protected].

2. What information we collect

We collect personal information only when it is needed to provide our services or to respond to an enquiry.

• Contact information: name, email address, and phone number when provided through the contact form on this website or by email.
• Organisational information: office name, location, and description of administrative needs shared during scoping conversations.
• Service data: during an engagement, documents provided for review and notes taken during sessions. These are handled under a separate confidentiality agreement.
• Website usage data: basic analytics data (page views, session duration, referral source) collected through cookies, if consent is given.

We do not collect sensitive categories of personal information (health data, financial records, political opinions, etc.).

3. Legal basis for collection (PIPEDA)

Our practice is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect and use personal information on the following bases:

• Consent: for marketing communications and optional analytics cookies.
• Contractual necessity: to deliver a programme you have engaged us for.
• Legitimate interest: to respond to an enquiry you have sent us.
• Legal obligation: where we are required to retain records under applicable Quebec or federal law.

4. How we use your information

• To respond to enquiries submitted through the website contact form.
• To prepare and deliver a service engagement you have agreed to.
• To send invoices and programme-related correspondence.
• To improve this website using aggregated, anonymised analytics data.
• To meet accounting and record-keeping obligations under Quebec law.

We do not use personal information for unsolicited marketing, profiling, or automated decision-making.

5. Data sharing

We do not sell, rent, or trade personal information. We may share it in the following limited circumstances:

• Service delivery: with associates who work on our engagements (such as the writing specialist or process analyst listed on our Company page), under confidentiality obligations.
• Analytics providers: anonymised usage data may be processed by Google Analytics if analytics cookies are accepted.
• Legal requirements: if required by a court order or applicable law.

All associates handle personal information under the same obligations that apply to us under PIPEDA.

6. Data retention

• Enquiry data (contact form submissions not resulting in an engagement): deleted after 12 months.
• Client records (engagement notes, scope documents, invoices): retained for 7 years as required by Quebec tax and commercial law.
• Analytics data: retained for up to 26 months in anonymised form by the analytics provider.

7. Data protection measures

We take reasonable precautions appropriate to the sensitivity of the information we hold:

• Website served over HTTPS (TLS encryption in transit).
• Documents shared during engagements handled by email or secure file transfer only.
• Physical documents reviewed on-site are not copied or removed from your premises.
• Access to client records is limited to the persons who worked on that engagement.
• In the event of a data breach affecting personal information, we will notify affected individuals and the Office of the Privacy Commissioner of Canada within 72 hours of becoming aware of it, where required.

8. Cookies

This website uses the following categories of cookies:

• Essential cookies: required for basic website function (e.g. your cookie consent preference). Always active.
• Analytics cookies: track page visits and session data to help us improve the site. Active only if you accept analytics when the cookie banner appears.
• Preference cookies: remember settings you have chosen. Active only with your consent.

You can change your cookie preferences at any time on our Cookie Policy page.

9. Your rights under PIPEDA

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Withdraw consent for processing based on consent (this does not affect processing already completed).
• Request deletion of information we are not legally required to retain.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights have not been respected. The OPC can be reached at www.priv.gc.ca.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-party links

This website may contain links to external resources. We are not responsible for the privacy practices of those sites. We recommend you read the privacy policy of any external site you visit.

11. Children's privacy

Our services are directed at organisations and their staff. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently received such information, contact us at [email protected] and we will delete it promptly.

12. Changes to this policy

We may update this policy when our practices change or when applicable law requires it. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after a policy change constitutes acceptance of the updated terms.

13. Contact

For privacy questions or to exercise your rights: