Our Services
Three programmes, three defined outcomes
Each service is scoped to fit within the working hours and administrative budgets of a small Quebec office. Fixed rates, written deliverables, clear end dates.
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How each engagement works
Every engagement starts with a scoping conversation — usually 30 to 45 minutes — to establish what the office is dealing with, what service would address it, and whether the scope needs any adjustment for your team's size or working language. A scope document is signed before any sessions are scheduled or any on-site visits arranged.
Delivery follows the agreed sequence. For session-based programmes, sessions are recorded in brief notes that are shared with the client before the next one. For the file flow review, interim findings are discussed with the responsible person before the written report is finalised. Changes to scope — which occasionally happen — are documented and agreed in writing.
All deliverables are in the client's hands by the final session or handover meeting. There are no trailing reports that arrive weeks after the engagement ends.
1. Scope & agree
Conversation, scope document, signed agreement.
2. Deliver
Sessions or on-site visits, with notes shared as we go.
3. Hand over
All materials delivered at the closing meeting.
Service 01
Plain-Language Writing Program
A structured programme that helps teams rewrite dense internal and outgoing documents so a general reader can follow them on a first pass. Covers sentence length, heading structure, replacing jargon with everyday terms, numbering conventions, and testing a draft with someone outside the department.
- Four 90-minute sessions
- Style sheet produced and provided
- Before-and-after rewrites of two office documents
- Written feedback on a third document
- Suited to teams of up to 12 people
Process
Scoping conversation and document sample review
Sessions 1–2: principles, sentence work, heading structure
Sessions 3–4: live rewriting of office documents, testing
Style sheet and rewritten documents delivered
CAD 240
Flat rate · all materials included
Service 02
Client Communication Workshop
A practical workshop for staff who speak with the public every day. Covers opening a conversation, confirming what was asked, summarising back, setting expectations about timing, handling a difficult moment calmly, and writing a clear follow-up note.
- Delivered as two half-days
- Role-play scenarios drawn from real office situations
- Phrase bank in French and English provided
- Short self-review sheet for each participant
- One follow-up coaching session six weeks later
Process
Scoping call to gather real scenarios from the office
Half-day 1: conversation structure and active listening
Half-day 2: difficult moments and follow-up writing
Follow-up group coaching session at week 6
CAD 560
Flat rate · includes follow-up session
Service 03
Small-Office File Flow Review
An operational review of how documents move through an office of fewer than 25 people: where they enter, who touches them, where they wait, and how completion is recorded. Administrative and operational scope only.
- Delivered over 6 weeks
- Two on-site days and role interviews
- Mapped flow with measured wait times
- Bottleneck summary with prioritised adjustments
- Simple monthly tracking sheet
Process
Scoping conversation and confidentiality agreement
On-site days 1 & 2: observation and role interviews
Remote analysis phase: mapping and wait-time measurement
Draft report shared for feedback before finalisation
Closing session with office manager; tracking sheet handed over
CAD 950
Flat rate · travel included locally
Choosing a Service
Which one fits your situation?
| Writing Program |
Communication Workshop |
File Flow Review |
|
|---|---|---|---|
| Primary problem addressed | Documents hard to read | Difficult public conversations | Files lost or delayed |
| Flat rate (CAD) | 240 | 560 | 950 |
| Duration | 2–4 weeks | 2 half-days + 6-week follow-up | 6 weeks |
| On-site required | Optional | Optional | 2 days |
| Main deliverable | Style sheet + rewrites | Phrase bank + self-review sheet | Process map + written report |
| Best for | Teams that write letters, memos, or public-facing documents | Front-desk or phone-based staff | Office managers or directors wanting a clear picture of document handling |
Services can be taken individually or in combination. A discount of CAD 100 applies when two or more are engaged at the same time.
Professional Standards
What applies to every engagement
Written scope agreement
Scope, deliverables, and pricing confirmed in writing before any work begins.
Confidentiality agreement
Signed before any documents are reviewed or staff interviews conducted.
Bilingual delivery
Working language agreed at scoping. Materials prepared in French or English as needed.
Interim feedback loops
Draft deliverables shared with the client for feedback before final versions.
Scope changes documented
If anything changes during delivery, it is agreed in writing, not handled informally.
Clear end date
Every engagement closes on a known date. No open-ended retainers or ongoing commitments.
Pricing
Flat rates · no hidden additions
Writing Program
CAD 240
per programme
- 4 × 90-min sessions
- Style sheet
- 2 document rewrites
- Written feedback on 1 more
Most popular
Communication Workshop
CAD 560
per workshop
- 2 half-day sessions
- Bilingual phrase bank
- Self-review sheet
- Follow-up coaching session
File Flow Review
CAD 950
per engagement
- 6-week engagement
- 2 on-site days
- Written report
- Monthly tracking sheet
CAD 100 discount when two or more services are engaged together.
Not sure which programme fits your office?
A short conversation is enough to work that out. Jérôme will ask what's on your desk and say honestly whether a programme would make a difference — and which one.
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